Question 1

How does it work?

Accepted Answer

Upload a photo, choose a style, and generate your hero portrait in seconds. You can preview the result for free before choosing your preferred format.

Question 2

Is the preview really free?

Accepted Answer

Yes. You can generate and preview your portrait at no cost. Payment is only required if you choose to download or order a physical print.

Question 3

What formats can I order?

Accepted Answer

You can purchase a high-resolution digital download or order a professionally printed physical version, depending on availability.

Question 4

Can I use the portrait commercially?

Accepted Answer

Portraits are licensed for personal use by default. Commercial use may require a separate commercial license.

Question 5

Are the prints refundable?

Accepted Answer

All prints are custom-made and personalized. Once production begins, they cannot be returned or refunded except in cases of manufacturing defects, shipping damage, or substantial deviation from the approved preview.

Question 6

Can I cancel my order?

Accepted Answer

Digital purchases cannot be cancelled once delivered. Physical orders may only be cancelled before production begins.

Question 7

What if my print arrives damaged?

Accepted Answer

Contact us within seven days of delivery with your order number and clear photos of the issue. If verified, we will arrange a replacement or refund.

Question 8

How long does shipping take?

Accepted Answer

Production and shipping times vary by location. Delivery estimates are provided at checkout but are not guaranteed due to carrier variability.

Question 9

Do you use my photos to train AI models?

Accepted Answer

No. Uploaded photos and generated artwork are not used to train or fine-tune AI models.

Question 10

How long do you store uploaded photos?

Accepted Answer

Uploaded images are stored only as long as necessary to deliver the service and fulfill orders, then automatically deleted in accordance with our Privacy Policy.

Question 11

Is my payment information secure?

Accepted Answer

Yes. Payments are processed securely by third-party payment providers. We do not store full card details.

Question 12

How can I contact support?

Accepted Answer

You can reach us at info@magicportrait.app. We aim to respond within two business days.